Refund Policy
Last updated on: November 14, 2024
At +263 242 789012, we are committed to ensuring customer satisfaction. If you are not happy with our products or services, we are here to assist you with refunds or exchanges. This refund policy outlines the conditions and procedures for requesting a refund.
1. Eligibility for Refund
To be eligible for a refund, you must apply within the specified time period after your purchase and meet the following conditions:
- The product or service must be in its original condition.
- You must provide proof of purchase, such as a receipt or order number.
- You have attempted to resolve the issue with our support team.
2. Refund Process
To request a refund:
- Contact our support team via email or phone.
- Provide your order details and the reason for the refund request.
- Submit any required documentation, such as a receipt or screenshots.
Our team will evaluate your request and notify you of the outcome within 7 business days.
3. Partial Refunds
In certain cases, we may issue partial refunds:
- If the product has been partially used or damaged.
- For special promotional offers or discounted items.
4. Exceptions
Refunds are not provided in the following cases:
- Digital products that have been downloaded or accessed.
- Customized or personalized orders.
- Products purchased during final sales or clearance events.
5. Refund Methods
If approved, refunds will be processed as follows:
- Refunds will be issued to the original payment method.
- It may take 7–10 business days to process the refund.
- We are not responsible for delays caused by your bank or credit card provider.
6. Exchange Policy
If you wish to exchange a product or service:
- Contact our support team with your order details.
- Specify the reason for the exchange.
- Our team will guide you through the exchange process.
7. Contact Us
For any questions or assistance regarding refunds or exchanges, please contact us:
- Email: [email protected]
- Phone:
- Address: 456 Second Street, Harare
Important Note: This refund policy applies in accordance with the terms of your purchase and applicable laws. We may update this policy from time to time, so please review it regularly.